Returns and Refund Policy

You have the right to cancel your order within 30 days without providing any reason.

The cancellation period is 30 days from the date you received the goods or from the date a third party—other than the carrier and designated by you—takes possession of the delivered product.

To exercise your right to cancel, you must inform us of your decision with a clear statement.

You can notify us of your decision by email at: info@fruitexco.com

We will issue your refund no later than 30 days from the day we receive the returned products. We will use the same payment method you used for the order, and you will not incur any fees for the refund.

• Return Conditions:

To be eligible for a return, please ensure that:

• The goods were purchased within the last 30 days.

• The products are in their original packaging.

The following items cannot be returned:

• Products made to your specifications or clearly personalized.

• Goods which, by their nature, are not suitable to be returned, such as goods that deteriorate rapidly or have expired.

• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Goods which, after delivery, are inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

• Returned Goods:

You are responsible for the cost and risk of returning the products to us. You should send the goods to the following address: Cll. 3 Sur # 51B - 38

We are not responsible for goods damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the goods or proof of the received return.

• Gifts:

If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the products were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

• Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by email at: info@fruitexco.com